Shipping & Returns
Shipping Policy
All of the products on our website are hand-crafted and are usually made to order. Because of this, we ask that you allow 3-4 business days before your purchased product is shipped. Custom orders and some products such as our game boards can take longer always check the product description or your custom order for the most accurate handling time. Once your purchased item is shipped, we will immediately inform you and provide a tracking number via email.
Domestic shipping policy: Economy shipping fees are shown at checkout. Priority shipping upgrade will be offered when applicable for a fee. The majority of our orders are shipped USPS but UPS may be used in rare cases or upon request with a fee.
International shipping policy: We currently do not offer shipping to any addresses outside the United States.
Please note items are only shipped Monday through Friday, excluding holidays. Orders placed on the weekend are processed Monday morning.
Return Policy
We accept returns within 30 days of your order. Please keep in mind the handmade nature and use of real crystals in many of our products. There will always be slight variation in colors and patterns.
If there is a defect in workmanship, you are required to notify us as soon as possible. We will create an RMA for you to send back the item. If a defect is confirmed, we will repair or replace the item free of charge.
We do not accept returns or exchanges on custom items unless there is a defect in our craftsmanship. Any unique piece or altered pieces are considered custom.
We understand that sometimes you change your mind about a product once you get it into your hands. Therefore, in general, we are happy to do a one time exchange for unused products for a different product of equal or lesser value, except for custom items. But because we don't keep items in inventory we cannot guarantee cash refunds only exchanges. Cash refunds will be considered on a case by case basis and require a 15% restocking fee. We are a workshop not a factory and in most cases, your product was made for you when you placed your order. We do our best to make sure everyone is is satisfied with their purchase.
Customer Supplied Parts
This only applies to products made from elements that the customer sent to us. Customer supplied items are not accepted for return under any circumstances. However, we will repair any defects in workmanship if you alert us to the defect within 24 hours of receiving your items. These defects do not cover defects in the supplied parts only defects in workmanship.
Final Notes
We honestly try to work with our customers on ANY issues that may arise. We are a small workshop and the bottom line is we will do whatever we can, but like everyone else we don't want our business to be taken advantage of it's how we feed our growing family.